Overview

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Our customers and contributors should feel comfortable with every interaction they have with EncourageWell so that they do not give up on connecting with each other and encouraging one another. That comfort is built by trust, which is why we provide this Privacy Policy (“Policy”) to help our customers and contributors understand how we collect, use, and disclose their information. You have rights and options when it comes to your information.

 

We encourage you to thoroughly read this Privacy Policy before using our Services. By creating an online account, purchasing products, or otherwise using our services or website, you acknowledge that you have read and agree to this Privacy Policy and consent to processing your information as described herein. If you do not accept this Privacy Policy, please refrain from purchasing, using, or accessing our Services. Your use of our Services is also governed by our Terms of Use (“Terms”).

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Your Rights.

 

Changes to Privacy Policy.

If EncourageWell decides to amend this Policy, these amendments will be promptly communicated on our website. EncourageWell retains the right to alter this Policy at any time. Thus, we encourage you to review it regularly. You can ascertain the latest revision date of this Policy by checking the "Effective Date" at the top of this page. Any modifications to this Policy will take effect upon our publication of the updated Privacy Policy on our website or within the Services. In case of significant alterations, we may notify you via email (sent to the email address provided in your account) or through a notice on our website or within the Services before the changes become effective. If you subscribe to email updates, we will also inform you of any new amendments to this Policy via email. Your continued use of the Services after such changes signifies your acceptance of the revised Privacy Policy currently in force.

 

Opt-Out Right.

You have the right at any time to cease permitting personal information to be collected, used or disclosed by EncourageWell and/or by any third parties with whom EncourageWell has shared and/or transferred such personal information. This right of cancellation may be exercised by contacting EncourageWell via e-mail Support@EncourageWell.com. After processing the cancellation, EncourageWell will delete your personal information from its database, except as otherwise required by applicable law.

 

Access Rights to Data.

Information Maintained by EncourageWell. Upon your request, EncourageWell will provide a reasonable description of your personally identifiable information (PII) that EncourageWell maintains in its data bank. EncourageWell can be contacted by e-mail at Support@EncourageWell.com. Corrections and Changes to Personal Information. Help EncourageWell to keep your personal information accurate. If your personal information changes, or if you note an error upon review of your information that EncourageWell has on file, please promptly e-mail Support@EncourageWell.com and provide the new or correct information.
 

Your California Privacy Rights.

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of EncourageWell who are California residents to request certain information regarding EncourageWell’s disclosure of personal information for their direct marketing purposes. To make such a request, please write to: Support@EncourageWell.com. Within 30 days of receiving such a request, EncourageWell will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. EncourageWell reserves its right not to respond to requests submitted other than to the address specified in this paragraph. California’s privacy laws require a company to provide notice to California users of their rights to receive information on to which entities their information was shared for marketing purposes.

 

Accountability.

Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about EncourageWell compliance with this privacy policy, you may contact EncourageWell by e-mail Support@EncourageWell.com.

 

Terms of Use.

If you chooses to enter into a purchase order or purchase EncourageWell 's Services, such action is hereby deemed acceptance of EncourageWell practices described in this Policy. Any dispute over privacy between you and EncourageWell is subject to the provisions of this notice and to EncourageWell’s Terms, which is hereby incorporated herein and which can be read at https://www.EncourageWell.com/terms.

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Introduction

 

Website Owner.

EncourageWell LLC. ("EncourageWell) is the owner of this website ("Site"). EncourageWell can be contacted by mail at e-mail at Support@EncourageWell.com. This online privacy notice discloses EncourageWell information practices for this the Site, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the in-formation is shared.

 

Website Usage.

This Policy governs your usage of our websites, products, and services, collectively referred to as our “Services.” Additionally, it pertains to information gathered from you during interactions such as contacting one of our customer service representatives, participating in surveys, submitting contributions, submitting content, contests, or sweepstakes administered by us, or engaging with us through other means. In general, you can visit on the EncourageWell Website without revealing any personal information. EncourageWell does keep track of the domains from which people visit us.

 

Website Transactions.

At times, EncourageWell will need personal information regarding a customer or a prospect. For example to process an order and provide our service, EncourageWell may need to know a customer's name, mailing address, e-mail address and credit card details. It is EncourageWell 's intent to inform you now before EncourageWell collects personal information, such as user's name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, EncourageWell will respect your wishes.

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Information That May Be Collected.

 

Your Content.

While we typically refrain from reviewing our customers’ photographs, text files, stories, encouragements, advice, transcripts, voice recordings, and other content, collectively referred to as your “Content,” we may encounter a subset of this Content while providing our Services, such as during customer support interactions. Unless you expressly agree otherwise, we will solely utilize your Content as necessary to deliver our Services to you. We commit not to utilize your Content for alternative purposes, such as inclusion in our podcasts or marketing materials, without obtaining your explicit permission or in accordance with the Terms. Should you wish to limit the capture of image metadata in your photos, please adjust the settings on your image capture device accordingly.

Control of Data.

You retain control over the Content you furnish to us. By default, EncourageWell will refrain from deleting your Content unless instructed to do so by you or in the event of account termination. However, EncourageWell cannot and does not guarantee that your Content will be saved indefinitely and may be deleted in accordance with our document retention policies. Consequently, you dictate which Content remains in your account. Should you opt to delete your Content from your account, it will be promptly removed from our application and web interface, and permanently erased from our system as part of our standard business practices. Upon account termination, we will expunge your Content within a reasonable timeframe thereafter; therefore, please notify us in advance at Support@EncourageWell.com if you wish for us to retain your Content post-termination.

 

Social Media.

Our Services do not require connecting to any third-party social media or other service providers such as Google. However, you have the option of granting us access to your accounts with certain third-party social media and other service providers, such as Facebook or Google, so that you can log into our Services via your social media accounts or share photos, contacts, and other content (collectively, the “Social Content”) from those accounts with us. By granting us access to your Social Content, you understand that we will access, make available, and store (if applicable) your Social Content so that it is available through the Services exclusively for your use within the Services.

 

We will not share your Social Content with any third parties without your explicit consent, except as necessary to provide our Services or as required by law.

 

Please note that your use of third-party social media services is governed by their respective privacy policies and terms of service. We encourage you to review these policies to understand how your information is handled by these third parties.

 

If you wish to revoke our access to your social media accounts, you can do so at any time through your account settings on our platform or by contacting our support team at Support@EncourageWell.com.

 

Identifying Information.

In order to make a purchase or to access designated services and /or restricted areas within the EncourageWell website, EncourageWell will request a user to provide certain personal identifying information, which may include: name, postal address, e-mail address, username, password, telephone number, facsimile number, method of payment, and, if applicable, credit card number. EncourageWell may request additional information necessary to establish and maintain your account. We may aggregate and combine the information we gather, or that is otherwise supplied to us, to anonymize specific individuals. This deidentified data may be utilized by us for various business purposes, including research and marketing initiatives.

 

Service Quality Monitoring.

Some Site transactions may require you to telephone EncourageWell, or EncourageWell to call you. EncourageWell will not contact you by telephone without your prior consent except to confirm an order placed online and/or to inform you of the status of such an order. Customer should be aware that it is EncourageWell 's practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.

 

Information from Children.

EncourageWell does not sell products or services for purchase by children, and will not collect or post information from a child under the age of 13 without the involvement of a parent or guardian. EncourageWell will notify the child's parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child's use of the Website and providing instructions as to how the parent or guardian can delete the child's registration from the Website. EncourageWell does not use personally identifying information collected from children for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever.

 

Lost or Stolen Information.

If your credit card and/or password is lost or stolen, your should promptly notify EncourageWell in order to enable EncourageWell to cancel the lost or stolen information and to update its records with a changed credit card and/or password.

 

Links to Other Websites.

The Site may contain links to other websites. EncourageWell is not responsible for the privacy practices or the content of those other websites.

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Uses Made of the Information.

 

Limited Uses Identified.

Without your prior consent and except as otherwise set forth in this Policy, EncourageWell will not use your personally identifiable information (PII) for any purpose other than that for which it is submitted. EncourageWell uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices, in program record-keeping, and for marketing. EncourageWell also processes billing and business requests related to EncourageWell website participation.

 

Use and Sharing of User-Generated Content.

EncourageWell values the contributions of our users and seeks to share their experiences and insights to benefit the broader community. We may share the text Content provided by our users on our services, such as testimonials, reviews, stories, and other forms of Conent while ensuring that we respect your privacy and personal information.

 

When sharing Content, EncourageWell will only disclose the contributor's first name and state. In such cases, we will not share any other personally identifiable information (PII) without explicit consent. This ensures that your identity remains protected while allowing others to benefit from your shared content.

 

By submitting Content, you acknowledge and agree that EncourageWell may use and share your content in accordance with this policy and the Terms. You retain all rights to your content, and EncourageWell will not claim ownership over any Content you provide. If you wish to revoke your consent for sharing your Content, please get in touch with us at Support@EncourageWell.com.

 

Marketing Uses.

EncourageWell reserves the right to provide you with information about the Site, EncourageWell products and services, and related information.

 

Stored Information Uses.

EncourageWell stores the information provided by you. This information is used to compile a your purchase history in order to enable EncourageWell to recommend products, services, or special offers that would be of interest to you.

 

Online Advertising.

Some companies that help EncourageWell deliver interactive on-line advertising, such as banner ads, may collect and use information about EncourageWell’s customers to help EncourageWell better understand the types of advertising or promotions that are most appealing to EncourageWell’s customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.

 

In aggregate or De-Identified Form.

We may disclose anonymized, non-personally identifiable information (PII) to the public and our partners, such as publishers, advertisers, or affiliated sites. This sharing may include showcasing general usage trends of our services. We may share your information with third parties if you have provided us with explicit consent to do so.

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Additional Ways We Use Information

 

In addition, we may also use the information we collect from you to do any of the following”

 

• To fix issues or problems with our Services (e.g., troubleshooting technical issues or enhancing service features);

• To prevent abuse of our Services (e.g., detecting and preventing fraudulent activities or unauthorized access);

• As required by applicable law, legal process, or regulation (e.g., complying with subpoenas or court orders);

• To carry out other lawful purposes about which we will notify our users and customers (e.g., implementing new service features or conducting user surveys); and

• To send emails and other communications where you have consented to receive such communications (e.g., newsletters, service updates, or promotional offers).

• We may also combine the information we collect (or that is otherwise provided to us) through aggregation and other means to limit the identification of any particular individual. Such de-identified information may be used by us for any business purpose (such as research and marketing).

 

We take appropriate measures to ensure that any information used for these additional purposes is handled in compliance with our data privacy and security policies, and we strive to minimize any potential privacy risks to our users. If you wish to opt-out of receiving emails and other communications, you can do so at any time by following the unsubscribe instructions provided in the emails or by contacting our support team at Support@EncourageWell.com.

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How We Share and Disclose Information

 

Disclosure of the Information.

Within Corporate Organization. EncourageWell may share your personal information within the EncourageWell corporate organization.

 

Mergers and Acquisitions.

Circumstances may arise where for business reasons, EncourageWell decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is EncourageWell’s practice to seek appropriate protection for information in these types of transactions.

 

Agents.

EncourageWell employs or engages other companies and individuals to perform business functions on behalf of EncourageWell. These persons are provided with personal identifying information required to perform their functions, but are prohibited from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

 

Affiliated Businesses.

EncourageWell works closely with affiliated businesses operating website stores, providing services or selling products on each other's websites. Customer information related to a transaction with an affiliated business is shared with that affiliated business.

 

Marketing Analysis by Third Parties.

EncourageWell reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

 

Disclosure to Governmental Authorities.

Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders. In such cases, we may be required to disclose personal information.

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Tracking Technology and Cookies

 

Use of Computer Tracking Technologies.

No Tracking of Personal Information. EncourageWell 's Website(s) are not set up to track, collect or distribute personal information not entered by visitors. Through website access logs EncourageWell does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

 

Use of Cookies.

EncourageWell or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including "cookies". A cookie is an alphanumeric identifier that a website can transfer to your hard drive through your browser. The cookie is then stored on your computer as an anonymous tag that identifies yourcomputer, but not you. Cookies may be sent by EncourageWell or its third party vendors. You can set its browser to notify you before a cookie is received, giving an opportunity to decide whether to accept the cookie. You may also set your browser to turn off cookies; however, some websites may not then work properly.

 

Use of Web Beacon Technologies.

EncourageWell may also use Web beacon or other technologies to better tailor its Site to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Site, a non-identifiable notice of that visit is generated which may be processed by EncourageWell or by its suppliers. Web beacons usually work in conjunction with cookies. If you do not want cookie information to be associated with your visits to these pages, you can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

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Data Collection and Security

 

Collection of Non-Identifiable Information.

EncourageWell may collect non-identifiable information from user visits to the Site in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on the Site; Site and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." EncourageWell or its contractors may use this data to analyze trends and statistics.

 

Collection of Personal Information.

EncourageWell collects personal identifying information from you during a transaction. EncourageWell may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help EncourageWell understand trends and patterns. This information is not reviewed at an individual level.

 

Information Security.

Commitment to Online Security. EncourageWell employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints.

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Limitation of Liability

 

No Liability for Acts of Third Parties.

EncourageWell will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, EncourageWell shall not be liable for unauthorized disclosure of personal information due to no fault of EncourageWell including, but not limited to, errors in transmission and unauthorized acts of EncourageWell staff and/or third parties.